Refund & Delivery Policy
Last updated
The short version
- The free past reading is free. There’s nothing to pay, so nothing to refund, and no obligation to buy anything.
- All payments go through Razorpay; a second reading is paid in its secure window on this website. For a paid service we email you a payment link, and the delivery time starts once you’ve paid.
- Full refund if we’re late, don’t deliver, deliver something other than what was described, or you cancel before we start.
- Refunds go back the way you paid. We start them within 2 working days of agreeing.
On this page
1.Delivery times
Every reading is written by our astrologers and emailed to the address you gave us.
- The Past-Life & Past-Event Proof (free)
- 6–12 hours
- Single-question readings (₹250 each)
- 1–12 hours
- Palm Reading (Hast Rekha)
- 24–48 hours
- Premium reports
- 6–12 hours
- Advisory services: Auspicious Naming & Shubh Muhurat Selection, "Who Holds the Lakshmi Key?", Daily Business Hora & Tajika Kraya-Vikraya Calendar, Griha Pravesh Muhurat, Vivah Muhurat, Business Name & Launch Muhurat
- 6–12 hours
- Advisory services: The Chief Karmic Advisor
- Priority answers in 1–6 hours
The time counts from when we have your payment and complete birth details (for the free reading: from when you send the form). If we need to ask you something, such as a missing detail, the clock waits for your answer.
2.How payment works
All payments go through Razorpay; a second reading is paid in its secure window on this website. After your free past reading, if you picked a paid service, we email you a secure Razorpay payment link for it. The price on the link is the same full price shown on our Services page.
Palm reading: our palmist first checks that your photos are clear enough to read. If one isn’t, we ask you for a new one. The payment link comes only after that check, so you never pay for a reading we can’t make, and the delivery time counts from your payment.
We never ask for card, UPI or bank details by email, phone or WhatsApp. If anyone does in our name, please tell us.
Annual services (marked “/year”) run for 12 months from your payment and never renew by themselves: we ask you first.
3.When you get a full refund
- We deliver later than the time above;
- we don’t deliver at all;
- what we deliver isn’t the service you paid for, or isn’t as described;
- you paid twice for the same thing, or were charged the wrong amount;
- we cancel your service for any reason.
4.Cancelling
You can cancel a paid service any time before we start working on it, for a full refund, with no charges.
Once our astrologer has started, the reading is being made for you alone, so we can’t refund a change of mind. This never affects the refunds in section 3.
If you cancel an annual service part-way through, we refund the unused whole months.
5.If the details you gave were wrong
Please check the details in your confirmation email. Tell us about a mistake before we start, and we’ll simply use the right details.
A reading delivered on wrong details that you gave is not a fault in our service, so it isn’t refunded. Write to us anyway: we’ll tell you honestly how much the correction changes things.
6.How to ask, and how refunds are paid
Write to support@example.com with your payment reference. Every request gets a reference number, and we reply within 48 hours.
Once we agree, we start the refund within 2 working days, back to the way you paid (card, UPI or bank account). Banks usually show it within 5–7 working days. If we turn a request down, we tell you why, and you can take it to our Grievance Officer, [Grievance officer's full name], at [grievance email address].